Terms and Conditions

Terms and Conditions

Booking:
-When you make your booking you must pay the relevant deposit as specified at the time of booking. No contract will come into existence until we accept your booking and we receive your deposit or full payment in cleared funds and issue you with a confirmation invoice either on behalf of ourselves or the supplier in question.
-Please check that all names, dates and timings are correct on receipt of all documents and advise us of any errors immediately, as changes cannot be made later and it may harm your rights if we are not notified of any inaccuracies in any document immediately. Please ensure that the names given are the same as in the relevant passport.
 
Special Requests:
If you have any special requests please let us know at the time of booking.
 
​Cancellation policy:
Cancellation requests should be emailed to provide us with written confirmation that your reservation should be cancelled.
“Important Note: Domestic flight tickets/sleeper train tickets may not be able to be amended after they have been confirmed and any alteration or cancellation will incur a cancellation charge of up to 100% of the flights/sleeper train tickets cost, in addition to the charge below.”
Regular time of the year:
-If cancellation is done 60 days before your arrival date, deposit will be charged.
-If cancellation is done between 59 – 50 days before your arrival date, you will be charged 35% cancellation fee.
-If cancellation is done between 49 – 40 days before your arrival date, you will be charged 40% cancellation fee.
-If cancellation is done between 39 – 30 days before your arrival date, you will be charged 50% cancellation fee.
-If cancellation is done between 29 – 15 days before your arrival date, you will be charged 75% cancellation fee.
-If cancellation is done between 14 days or less before your arrival date, you will be charged 100% cancellation fee.
High season (Christmas, new year and Easter):
-If cancellation is done 60 days or more before your arrival date, deposit will be charged.
-If cancellation is done between 59 – 40 days before your arrival date, you will be charged 50% cancellation fee.
-If cancellation is done between 39 – 31 days before your arrival date, you will be charged 75% cancellation fee.
-If cancellation is done 30 days or less before your arrival date, you will be charged 100% cancellation fee.